We want every order to meet your instructions. When something goes wrong, this policy explains the situations in which a refund may apply.
When a refund may apply
- The order was not delivered, and the delay was not resolved.
- The essay was not written on the topic or instructions you provided.
- A confirmed overcharge was not corrected.
When a refund does not apply
A refund is not available simply because you changed your mind, because you received a grade you were unhappy with, or because you submitted new instructions after delivery. Where possible, we will first offer a revision.
How to request a refund
Contact support through your account or email and explain the issue, referencing your order number. We will review the order against your original instructions and respond with a resolution.
Refunds are returned to the original payment method where possible. See our terms and conditions for the full agreement.